PROFILE * Customer focused, operations management professional with almost 20 years of experience serving municipalities and utilities. Possesses outstanding supervisory, leadership and team building skills. * Creative problem solver and innovative thinker that can effectively communicate with the public and key decision makers. Displays keen business acumen and financial knowledge. * Obtained Lean Six-Sigma yellow belt certification and is proficient in Maintenance and Operating Costs (M&O) processes and maximizing productivity within a planned budget. * Experienced in public speaking, conducting training classes and presenting to large groups. Selected to participate in several statewide management roundtable panels. * Extensive knowledge of Environmental Protection Agency (EPA) guidelines and compliances. * Currently working on completing Bachelors Degree in Organizational Leadership.

Highlights:

• Customer Relationship Management
• Information Technology
• Management
• Procurement
• SAP
• Telecommunications
• Public Relations
• Scheduling
• Training
• Budgeting