Description
o Acting as the solutions architect created project plans project budgets and pricing models for all services sold o Developed Statements of Work contracts for customer execution o Routinely consulted with client personnel on services offerings and opportunities in a wide variety of market verticals such as state and local government small to medium businesses large corporations financial higher education and healthcare o Supported our client in joint meetings and presentations with their customers. Provided oversight for the successful delivery of services for our client's customers Selected Accomplishments * Exceeded 95% customer satisfaction ratings for services provided for Fortune 1000 clients * Delivered more than 500 desktop server and network infrastructure projects * Partnered with the account team in the sale of the company's largest service contract to date representing 45% of the company's annual revenues * Led a company-wide process change that enabled the company to provide more cost-effective and scalable management models to support our customers more effectively
Accomplishments
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