QUALIFICATIONS SUMMARY I am a professional with thirty one years of experience in loan operations including loan origination, loan servicing and regulatory compliance. I possess ten years of experience in banking software support and development. I understand the basic fundamentals of mainframe, client/server and distributed applications, project life cycle, and the basics of technical operations (networks, data center, databases, integration, and migration activities). I am experienced in all phases of Systems Development Life Cycle methodologies. * Strong analytical and problem-solving skills. * Works independently or within a team environment. * Quickly learns new technologies and product enhancements and adapts to changing environments. * Manages multiple projects simultaneously. * Expertise in resolving escalated customer service issues. * Experienced in training and ongoing education for co-workers. * Proficient in Microsoft Office (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Highlights:

• Management
• Banking Industry
• Business Analysis
• Business Analyst
• Email
• General Ledger
• Loan Operations
• Documentation