Description
Summary: Call center supervisor accomplished in insurance sales, marketing and customer service. Possess exceptional organization, time management and multi-tasking abilities. During my tenure in the industry, I have been promoted from coach to trainer to supervisor, and to project manager with focus on improving performance results. Managed $25M+ in profit through the Umbrella Insurance Product promotion. Created and led sales team training/development programs to include ancillary product sales and policy retention. Conducted and managed new hire interviews. Lean Six Sigma Yellow Belt Certified.
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