Qualifications Profile Dedicated and goal-focused professional with extensive experience in logistics and transportation operations complemented with knowledge in leading individuals toward service improvement and productivity. Highly capable of improving customer satisfaction and exceeding clients' expectations. Well-versed in streamlining company's process by utilizing effective process management techniques and eradicating unnecessary procedure. Adept at providing appropriate solution to different situations through analysis and identification of the root cause. Knowledgeable of building positive work relationships with all levels of organization. Proficient with Microsoft Windows and Microsoft Office Suite (Word and Excel). Areas of Expertise Total Quality Management Business Administration Staff Recruitment Team Building Cost Reduction Strategic Planning Logistics and Warehousing Custom Compliance