Occupation:Telecomm Specialist |
Location:Dallas, GA |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
EXPERIENCED AND KNOWLEDGEABLE GLOBAL BUSINESS MANAGEMENT PROFESSIONAL WITH AN EMPHASIS IN CLIENT MANAGEMENT AND SUPPLY/VENDOR RELATIONS IN A VARIETY OF FAST-PACED ENVIRONMENTS. ABILITY TO SERVE AS LIAISON WITH CONSUMER GROUPS AND SENIOR MANAGEMENT AND IMPLEMENT PROCESSES TO IMPROVE EFFICIENCY. PROVEN ABILITY TO SUCCEED IN BUSINESS MANAGEMENT FROM DEVELOPMENT THROUGH TO STRATEGIC IMPLEMENTATION AND COMPLEX ANALYSIS. TRACK RECORD OF EXCEPTIONAL PERFORMANCE AND CONSISTENT PROFESSIONAL GROWTH IN PREVIOUS ROLES. SEEKING TO UTILIZE MY BACKGROUND AS A BUSINESS AND PROJECT MANAGEMENT PROFESSIONAL WITH AN ORGANIZATION THAT VALUES DEDICATION AND A PROVEN TRACK RECORD OF SUCCESS. Areas of Expertise * Project Management * Technical Proficiency * Service Delivery/Supplier Chain * Vendor Management * Research & Development * Contract Analyst/BID support * Leadership/Team-player * Analytical Thinking * Customer Service/Logistics * Client Relations * Vendor Procurement * Dedication/Integrity Chosen to participate in the Walk the Floor program in Pune India. Successfully transitioned nearly 900 active US/Canada Data WIP customers into the Wipro BPO Center as part of the BT Global Sourcing venture. Implemented and developed detailed training documentation as a guide for the Team in India to effectively and accurately support their daily activities while performing side by side personalized assistance to help them with the migration. Selected as the Super User for new GUI system Tahiti and participated in UK on the ORT for Global Product launch. Provided input as a Stakeholder and gave authorization for system signoff from an Operational standpoint regarding Operational readiness for the Americas. * Facilitated and mentored a Team of 8 employees while ensuring that Stage 2 is meeting its Target based on the Horizon Global Model generating reports to Senior Management while identifying faults and implementing solutions to issues that may hinder workflow progression * Independently manage complex implementation issues related to OneVoice MPLS ATM BTIA IPL and Voice while exhibiting superior project management skills. Uniquely Identify potential points of failure and work proactively to correct. Interact with various customers. Considered by Management and peers as a SME in BT systems and was given super-user capabilities. Host and attend conference calls to provide weekly status for external and internal customers. * Recognized with the "Heart" Award by the BT Americas Account Team during Customer Service Week 2008 for my Key role on Novartis Pharmaceuticals.
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