QUALIFICATIONS * Over Ten years of Call Center Management experience with proven ability to motivate diverse work teams to attain and meet prescribed goals and objectives. * Over Twenty years of Military and or Law Enforcement experience as a leader which has constantly challenged me to make critical decisions during highly stressful situations in very short time frames. * Fifteen years of business management experience with increasing responsibilities in people and project management. * Two years of Sales experience which enabled me to enhance my communication and negotiation skills. * Able to accomplish organizational objectives by building effective teams and motivating others to complete tasks as assigned * Proven ability to build relationships in a global capacity to achieve globalization objectives * Excellent ability to accomplish objectives with a limited amount of information and scope.

Highlights:

• Documentation
• Policies and Procedures
• Customer Service
• Service & Support
• Support
• Technical Support
• Business Acumen
• Business Development
• Problem Solving
• Call Center
• Critical Thinking
• Active Listening
• Analytical