Skills Summary Customer Service / Customer Operations / Project Management / Team Collaboration / Implementation / Problem Solver / Billing and Reporting / Client Account Management/ Effective Communicator / Salesforce/ Staff Relationship Management / Interview and Hire / Startup experience Proven Customer Service and Account Manager with specialized experience supporting growth with customer client accounts Established operational processes including staff training to standardize client support * Proven proficiency in organizational problem solving by making recommendations for new tools to provide exceptional client experience Managing sensitive materials collaboration across internal departments for system enhancements and functionality to improve productivity Accomplishments One of the first hires to drive and support growth for Orbcomm's new business model in the DC area * Led and supported customer operations to ensure optimum performance in a competitive landscape * Successfully managed full lifecycle project requirements for completion of the Orbcomm Customer Service Web Portal * Managed special projects, including liaison with product vendors to support the successful implementation of terrestrial related services offered including registration, and troubleshooting

Highlights:

• Customer Service
• Technical Support
• Account Management
• Account Manager
• Billing
• Complaints
• Management
• Pricing
• Process Management