CAREER SUMMARY Credit, Collections, Sales, & Finance Manager / State of Ohio Notary with expertise in negotiating early out all the way through litigating, post judgment & bankruptcy debt. From mortgages, cards, educational loans, utility, auto & other secured loans, I've worked on the front end of sales, underwriting, as well as the backend recoveries in management. Fourteen years related management experience. Eighteen years total credit experience. I bring a motivating, dedicated, results driven, & lead by example mentality to every opportunity. Excellent coaching and mentoring of subordinates in the use of call models, skip tracing tools, and improved communication. Lead teams in the execution of top-level objectives and bottom- line results. Training & developing potential Leads, Supervisor, & Managerial candidates for the future growth of the organization. Experienced building and running dialer pools, work queues, TCN, Soundbyte, & Livevox campaigns to pinpoint specific criteria to optimize tools and technology. Client liaison with settlement requests, balancing aggregates, bankruptcy updating, closing accounts, mass distribution, weekly conference calls, objections, audits, release of liens, and compliance. Outstanding written and verbal communication skills. A career track record of exceeding client and organizational goals. SUMMARY OF QUALIFICATIONS * FDCPA Certified * Sexual Harassment Certified * HIPPA Compliant * Call Solution One Certified * ISO trained * Microsoft Office/Excel/Outlook/Lotus

Highlights:

• Collection
• Documentation
• Audit
• Credit Cards
• Equity
• Inventory
• Management
• Outsourcing
• P&L
• Scheduling
• Hiring