Occupation:Instructional Coordinator |
Location:Rocklin, CA |
Education Level:Associate |
Will Relocate:YES |
Description
Train ing Manag er / Ins tructional Des ign er / Video Production PROFILE Train ing Manag er / Ins tructional Des ign er Picaboo.co m (2011 to 2012) At Picaboo, I researched and designed a training program from the ground up for a I'm passionate about developing training small company, including rapid iteration of more than 40 e-learning courses to programs that help people build careers, facilitate the hiring surge during peak season. exceed customer expectations and assure companies meet their goals. Ins truc tional Des ign er In tuit (2009 to 2011) Using the latest tools and technology, I excel at turning dry documents, processes and At Intuit, My responsibilities included managing two learning management systems software into engaging e-learning courses, that benefited thousands of employees around the country. I also designed skill- interactions and certifications. based certifications that increased employee retention and improved customer satisfaction. I also designed sales & support courses that engaged thousands of employees. Training A nd D evelopment 3208 BURLWOOD CT * ROCKLIN, CA 95765 Pa yCyc le ( 20 05 to 20 0 9) At PayCycle, I played an important role in designing and implementing training programs for BKGAVIN@GMAIL.COM teams across multiple call centers and numerous financial partners. BKGAVIN.COM * Worked with major partners to design sales and educational materials for their employees and customers. Hosted numerous training webinars for key partners that HTTPS://WWW.LINKEDIN.COM/in/BKGAVIN assured their staff would be able to confidently sell our private-label payroll solution. * Facilitated numerous ILT (Instructor Led Trainings) for representatives that enabled (916) 259-4122 them to support new releases, product changes and support strategies. * Launched a Learning Management System that enabled the company to provide quality e-learning initiatives while saving tens of thousands of dollars in travel expenses. I also introduced authoring solutions that enabled us to rapidly iterate training programs in a cost-effective way. PROFILE my daughter and fostering dogs who need a helping paw. RECOMMENDATIONS I'm passionate about developing training programs that help people build careers, exceed customer expectations and assure companies meet their goals. Using the latest tools and technology, I excel at turning dry documents, processes and software into engaging e-learning courses, interactions and certifications. 3208 BURLWOOD CT * ROCKLIN, CA 95765 BKGAVIN@GMAIL.COM BKGAVIN.COM HTTPS://WWW.LINKEDIN.COM/in/BKGAVIN (916) 259-4122 RECOMMENDATIONS Brian - Gavin - Instructional Designer Training Manager PROFILE I'm passionate about developing training programs that help people build careers, exceed customer expectations and assure companies meet their goals. Using the latest tools and technology, I excel at turning dry documents, processes and software into engaging e-learning courses, interactions and certifications. 3208 BURLWOOD CT * ROCKLIN, CA 95765 BKGAVIN@GMAIL.COM BKGAVIN.COM HTTPS://WWW.LINKEDIN.COM/in/BKGAVIN (916) 259-4122
Accomplishments
Highlights:
Keywords
