Description
Summary of Qualifications Motivated and organized professional with ten years management experience Excellent interpersonal, communication, and relationship building skills Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) CPR, First Aid, and AED certified Bilingual written and oral skills English/French/Creole Proficient in HR functions (recruiting, training, union environment, discipline) Successful collaborator in a diverse workforce. Business Office Manager/HR/Payroll, Watertown Health Care Watertown, MA, 2016 - 2017 * Manage FT/PT monthly HR Payroll. * Establish agenda, coordinate schedules and conduct new Hires training. * Conduct FT/PT monthly audits background checks. * Administer FTA Random D/A screening program for 50+ employees. * Manage new hire Files and Background checks. * Onboard new hires according to OSHA standards. * Conduct interviews, process I-9 forms, complete new hire employment forms, schedule training program. Operations/Safety Manager, First Transit Framingham, MA 2014 - 2016 * Manage FT monthly safety program. * Establish agenda, coordinate schedules and conduct mandatory monthly safety staff meetings for 50+ employees. * Conduct FT monthly building and property safety audits. * Administer FTA Random D/A screening program for 50+ employees. * Manage new hire driver training program. * Onboard new hires according to FT standards. * Conduct interviews, process I-9 forms, complete new hire employment forms, schedule training program. Operations Supervisor, First Transit Framingham, MA 2011 - 2014 * Train new drivers in vehicles handling skills, service area geography and customer relations with limited-mobility passengers. * Record and report disciplinary matters relative to the operator assignments. * Coordinate with the maintenance department the number of buses required for revenue service, their availability, making timely vehicle assignments and adjustments. * Ensure that operators are reporting for their daily assignments, screen their credentials and issue appropriate instructions. * Dispatch up to thirty buses simultaneously, answer schedule and other inquires, mentor and instruct junior dispatchers about their responsibilities, procedures, policies and technical skills. * Coordinate with other departments to provide reliable and consistent service. Certify Nursing Assistant, Seven Hills Foundation Hudson, MA 2008 - 2015 * Advocated for each client's medical needs of assigned program participants, focusing on optimal health for all individuals in the Adult Family Care setting. * Supervised and counseled adolescent clients with Activity Daily Living (ADL's) and safety. * Supervised group meetings, maintained client's records and ensure data accuracy. * Counseled clients with peer dilemmas through therapeutic communication. * Documented daily progress of each client's. Patient Care I and II, UMASS Memorial Medical Center Worcester, MA 2005-2008 * Performed a variety of direct and indirect patient care: took vitals, bed making, IVs, Telemetry, input data to Medi-tech and reports to the Nurse. * Trained new staffs. Provide Phlebotomy care required per doctor's order. Transport patients and ambulating them safely. * Assisted the health care team, and provided support in critical patient care, in the Emergency room.
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