PROFESSIONAL SUMMARY Results-driven Executive . Strategic thinker and corporate change agent builds enterprises, infrastructure and systems. Expert project and program manager of complex strategies and initiatives. Lead business growth, customer service expertise, call center and network operations centers. Direct global organizations and international BPO solutions. Consummate leader establishes high performance organizations. Grew sales, exceeded revenue and EBITDA goals in a public company. Sales leadership, strategic business development and direct sales. Service delivery, customer support, project office and service management. Specialized in telecommunications, system integration, energy, maritime, transportation, SCADA and government sectors. AREAS OF EXPERTISE Staff Training & Development Sales and Business Development Service Level Management (SLA's) P&L, Budgeting & Cost Accounting Quality & Risk Management Executive-Level Client Relations Strategic Business Planning Corporate Change Management KPI's & Scorecard Definition Cross-Functional Leadership PMI & ITIL Methodologies Process Development & Execution

Highlights:

• Local Area Network
• Wide Area Network
• Acquisitions
• Automation
• Bad Debt
• Business Development
• Customer Service
• Customer Service Center
• Field service