Managed all Change Requests for CPM (Capital Management Group) (McGraw-Hill Companies) 1221 6th Avenue, New York. * Dispatched tickets, monitored tickets queue, and managed SLAs using Remedy ticketing system. * Created new user accounts using Novell Admin. * Imaged and configured laptops for new users with VPN access. * Assisted with reimaging and deploying of laptops for remote users in London and Hong Kong. * Managed Roll out of over 500+ users to Windows 2003 server environment. Performed adds Moves and new installs. * Setup and configured new users with Novell client Outlook email access and network printers. * Configured and troubleshoot all peripheral devices including scanners and network printers.

Highlights:

• Connectivity
• Microsoft Windows
• Desktop Computer
• Active Directory
• Cisco
• Email
• Microsoft Active Directory
• Windows 7
• Cabling
• Desk Top Support