Description
Profile A dynamic bi-lingual customer service specialist with extensive experience in direct sales and telemarketing-whose conscientious and professional demeanor with customers and colleagues and employer, expands and increases customer base, improves service delivery to customers, and increases market presence and sales. Core Strengths * Bi - lingual (English/Haitian Creole) * 40+ WPM with computer proficiency in Micro-Soft Office/Word, Excel and data entry systems * Customer service specialist with active listening skills, multiple task ability and document control and documentation. * Career and goal oriented with attention to detail and accuracy * Punctual and responsible and dedicated. Multi-tasked Inktel Contact care Solutions Miami Lakes, FL * Deliver prepared sales talks, reading from scripts that describe products or services * Contact businesses or private individuals by telephone in order to solicit sales for goods or services, * Explain products or services and prices, and answer questions from customers * Obtain customer information such as name, address, and payment method, and enter orders into computers and maneuver between computer systems (Email Micro soft word Excel etc.) * Handled all incoming phone calls with courtesy and professionalism Delivered prepared sales talks * Helped customers find incredible personalized, promotional products at great prices! * Handle a full scope of responsibilities, including customer relations, sales and marketing and office operations. Sales Representative/Telemarketer reading from scripts that describe products or services in order to persuade potential customers to purchase a product or service or to make a donation. * Explained products or services and prices and answered questions from customers. * Entered orders into computers obtaining information such as name address and payment method. Recorded names addresses purchases and reactions of prospects contacted. * Adjusted sales scripts to better target the needs and interests of specific individuals. Greeted customers and ascertained what each customer wants or needs. * Described merchandise and explained use operation and care of merchandise to customers. Recommended selected and helped locate or obtain merchandise based on customer needs and desires. Computed sales prices totaled purchases and received and processed cash or credit payment. * Answered questions regarding the store and its merchandise. * Maintain records related to sales. Re-stocked floor displays Received payment by cash check credit cards vouchers or automatic debits. Issued receipts refunds credits or change due to customers. * Assisted customers by providing information and resolving their complaints. * Answered customers' questions and provide information on procedures or policies. Received payment by cash check credit cards vouchers or automatic debits. Issued receipts refunds credits or change due to customers. * Assisted customers by providing information and resolving their complaints. * Answered customers' questions and provide information on procedures or policies.
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