High energy technician professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
IBM	(Confidential)	2/1994 - 7/2007

SCHOOL	MAJOR	YEAR	DEGREE
ECPI	Computer Technology	1993	Associate Degree

Highlights:

before becoming an escalation point I had handled 60 customer phone calls in one day ranging from upgrades to troubleshooting.

Companies I like:

Cisco, Lockhead Martin,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• support
• customer
• server
• network
• analysis

World wide escalation point for IBM SystemX & XSeries servers.