I have 20 years experience in the service industry providing all aspects of excellent customer care. Exceeding goals as: Field Engineer, Customer Trainer, and Service Specialist, Instructor for Field Engineers, and Manager / Owner of business. Sound, common sense decision-maker with well-rounded experience. Successful team builder skilled in training, developing, coaching and motivating others. Hands on professional who works well under pressure and leads by example. Demonstrated skills in assessing problem area and offering recommendations, resulting in local implementation to corporate implementation and resulting in increased productivity and profitability. Possess excellent interpersonal, critical thinking, and assessment skills coupled with the ability to put customers at ease. Degree in Electronics certified in Robotics and because of my clearance by the FBI, has clearance to enter such places as Nuclear Power Plants, Defense Contractors, and Corporate Headquarters and Technical Centers.

Highlights:

• IBM
• Inventory
• Inventory management
• Management
• Training
• Planning
• Purchasing
• Real Estate
• Coaching
• Communication Skills