Description
SUMMARY: A skilled communicator, and manager of personnel, technology and financial resources, with a diverse technical background, and a proven record of success, achievement and exceeding expectations. An ITIL Certified technology leader focused on discovering, organizing and developing the people, processes and tools necessary to achieve desired outcomes. HIGHLIGHTS OF QUALIFICATIONS * Completely reengineered and reorganized a distressed and dysfunctional Information Services group. Transformed practice and client perception by modifying all aspects of the environment to include technology, people, processes and tools. Built a high performance organization and a secure, cost effective and reliable technological environment, while raising customer service approval ratings and overall performance of the Service Desk/Call Center, Project Management, IT Operations and all other IT functional areas * Managed major nationwide projects advancing internal technical capabilities and external client services enabling Public Financial Management to attain the ranking of the nation's leading financial advisor of public entities * Proven ability to cost effectively refine business requirements and translate functional requirements into technical specifications in small and large scale environments * Successfully collaborated with other directors, business leaders and vendors to build strategic relationships and effective technology solutions Management of ITIL and PMI standards based IT Department with 23 team members and two separate and distinct $5MM budgets for Conduent and Northampton County respectively * Consistently reduced costs while increasing technological capabilities and services * Implemented procedures and solutions capturing millions of dollars in savings through effective procurement and organizational efficiency improvements reliant upon effective and reliable technology * Award winning performance managing IT Outsourcing Account * Constructed environment and authored Conduent Northampton County Case Study https://downloads.conduent.com/content/usa/en/case-study/northampton-county-it-division.pdf * Implemented solutions and services for County 670 bed nursing facility
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