Description
Summary A mortgage professional offering assistance to Wells Fargo customers in default. Skilled in coaching and mentoring team members on a variety of loan products, services and systems. Dependable and successful in building a loyal customer base by offering best in class service to both internal and external customers. Technologically skilled professional and detail-oriented. Abilities Knowledge in all investor portfolios 15+ years of customer service experience Excellent time management and organizational skills Bilingual (English / Spanish) Baseline and COHP, FHA, GSE, USDA, WO, Experience with income validation 512, VA, FREDDIE MAC, B&P, CORE, BK 5 years plus of HPS experience Microsoft Software Knowledge, LIV, ICMP, MSP, Strong Solving and Analytical Skills Fidelity, Pacer, ERLMF, ECAR, RMS, ICMP, LPS, Excellent written and verbal communicator NACA Portal, Excellent written and verbal Mortgage collections and customer service proficiency Communicator, Strong computer and Debt and credit management data entry skills Excellent pipeline High data entry experience management Strong customer service skill Goal oriented and ability meet volume goals Ability to in developing partnerships with Dynamic and complex environment Other lines of business and functional areas Reliable, Friendly & Energetic Ability to prioritize, meet deadlines Mortgage Servicing experience Knowledgeable with FHA and Bank Private Experience in handing confidential material Underwriting requirements and Procedures Knowledgeable with underwriting systems Income Review Calculator, SLOAD- Servicing Loan Decision Tool, AACER, U.S. Department Housing and Urban Development-LDP System for Award Management - SAM CAIVRS, CLARA, National Assistance Corporation Ability to lead, provide feedback and train Of America - NACA website team members Mortgage credit underwriting experience 15 plus years of customer service experience
Accomplishments
Highlights:
Keywords
