Accomplishments * Created my own website and ran my own business. Work many different types of Duties such as Management, Wholesale/Purchasing, Reselling/ Social Marketing, and Business Software * A veteran in customer service in many different types of business * Over 22 years in the Auto Collision Industry as a Collision Rpr/Ref Technician & Estimating * I-CAR Certified-SSS01 Structural Straigtening Steel, STA01 Cosmetic Straightening Aluminum, DAM06 Steering and Suspension Damage Analysis * Awarded Regional Repair Specialist of the year for (2013,2014,2015) ( Auto Glass Repair) * (these awards based off overall performance, NPS and TPS scores) * Achieved Service of Excellence Awards (level 1 & 2) (2013) (Customer Delight) * Net Promoter Score Award of 95% in years 2012 /2013 TPS Performance scores of 99.7

Highlights:

• Auto Glass Repair
• Business Software
• Customer Service
• Management
• Marketing Management
• Purchasing
• Software
• Wholesale