Description
PROFESSIONAL SUMMARY Dedicated professional with experience in office administration, human resources, outreach, and management. Other experience includes providing education/training, presentations, and development of strong partnerships with outside agencies. Able to uphold confidentiality, respect, necessary assistance, and discretion to the needs of those served. Detail oriented with excellent oral and written communication skills. Excellent computer skills with proficiency in Microsoft Office Suite and internal data systems. Filling staffing needs Managing a sub-contract for the DC Medicaid Managed Care Program including interviewing, hiring, and supervising staff, distributing enrollment materials, work assignments, and schedules * Ensuring that staff provide are professional, accurate, and confidentiality in helping clients they serve * Collecting, reviewing, and forwarding all enrollment documentation to the sub-contractor on a daily basis * Coordinating and attending outreach educational sessions and meetings * Providing statistical data, outreach activity reports, and scheduled events to the subcontractor * Preparing and submitting office correspondence, timekeeping, reimbursements and supply requisitions * Reporting and resolving issues regarding the operation of the program to executive staff including disciplinary actions requisitioning receiving and maintaining office equipment files and supplies Providing support to staff home residents and families resolving issues and complaints * Participating Joint Staff and Quality Improvement meetings * Preparing medical and statistical reports policies and procedures newsletters and office correspondence Managing recruitment affairs arranging drug screening and fingerprinting creating and maintaining personnel files licensing data sheets and medical service contracting files contact to hospitals returning patients to long term care Answering incoming calls handling inquiries and assisting and directing all calls Preparing office Managing a sub-contract for the District of Columbia Medicaid Program supervising a staff of four Community Outreach Counselors interviewing, recruiting, training, and terminating staff * Preparing payroll, mileage reimbursements, invoices, weekly statistical reports, and billing for services * Distributing work assignments, receiving, reviewing, and submitting complete assignments to contractor * Tracking and monitoring staff progress by use of statistics, ride-a-longs, and voluntary field work * Handling confidential documents and forwarding to contractor * Coordinating and attending weekly program and community meetings as well as special staff events correspondence and billing as well as proposal writing/submissions * Preparing intake forms and arranging transportation and services for clients * Requisitioning and tracking office equipment and supplies * Creating and maintaining electronic and paper filing systems Answering phones greeting assisting and directing clients * Handling incoming and outgoing mail packages correspondence and faxes
Accomplishments
Highlights:
Keywords
