Description
SUMMARY IT Manager/Lead Support Technician with background in corporate and healthcare industry. Known for building and managing teams that are highly efficient, customer focused with tangible successful results. In-depth knowledge of virtual computing and PC/Workstation based LAN systems, hardware and software, tools, client functions and applications. Level II & III Desktop Support. Qualifications include: * Managed and directed 6 Supervisors, 52 techs nationwide * Experience with Health System hardware, software, equipment, and system design concepts * Collaborated with IT management staff, consulting staff, doctors, nurses, lawyers, DBA's etc. * Spearheaded various process improvement initiatives * Strong customer service focus and ability to follow through issues to resolution * Managed aging tickets in team queue and output management printer team * Computer Electronics Technologies Certification * MCP - Microsoft Certified Professional
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