Occupation:Customer Service Representative |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
SUMMARY Business professional with proven track record in Customer Service & Line of Business Support. I bring strong leadership qualities, effective communication and detailed organization skills, at all levels, to the organization. PROVEN ABILITIES AND RESULTS Customer Care Key Account Specialist * Expertly manage multiple business unit requirements within Bank of America * Assisted in strategic decision making within various service offerings * Managed vendor relationships to mitigate risk, reduce cost and maximize potential * Consistently negotiated deliverable time tables with warehouse management and subcontractors * Regularly engaged line of business contacts to address day to day activity and future goals * Drafted documents for print process to uphold legal and company guidelines * Successfully manage multiple projects simultaneously Management * Trained Sales Reps & Customer Service Reps at Customer Care Centers throughout the Central region * Doubled sales within regional service territory * Southern Wisconsin Franchise Manager * Trained and supervised Service Technicians
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