SUMMARY OF QUALIFICATIONS I am a hard-working and dedicated professional who is determined to succeed with an excellent record in integration, problem solving, troubleshooting, communications, interpersonal and process improvement skills. I have over twenty years of experience in systems business operations, production control/management and customer service. I possess effective communication skills, both verbal and written, and work well with a wide variety of individuals in diverse roles. I am looking for an opportunity to grow with an established organization in a position where I can utilize my experience and education to contribute to the mutual success of both myself and my employer. * Customer focused. * Quick-study with a willingness to learn and grow. * Consistently recognized as a top performer, achieving and exceeding objectives for sales and profitability. * Ability to analyze procedures, detect areas for improvement and implement favorable and productive solutions. * Detailed oriented and organized. * Recognized leader and mentor within fast-paced operations. * Motivated self-starter and skilled multi-tasker. * Demonstrated solid work habits while projecting a professional and confident image and maintaining confidentiality in a high security environment. * Proven track record and reputation for initiative, ability to learn and adapt quickly in establishing and maintaining relationships. Provided oversight to operations in a high production print facility tasked specifically with the fulfillment of credit reports and other member sensitive items. * Managed a team of 31 full-time associates at various times as well as a multitude of seasonal/temporary associates. * Identified areas to automate manual processes obtained approval equipment and resources necessary to initiate automation and success. * Identified areas of improvement and implemented corrective procedures at off-site facility while maintaining daily operations at original location. * Designed and managed the move of operations from original facility to off-site facility joining and managing operations from both sides of the business. * Developed and maintained relationships with equipment and material vendors in support of company objectives and fulfillment demands. Provided instruction guidance and training to direct employees and team members for machine operation collating and presort. * Maintained a safe environment for accurate production control and quality assurance. * Reviewed work order requests and determined correct production method to ensure client satisfaction and retention. * Reviewed specifications to ensure proper inventory was used for fulfillment of production requests from critical clients (banks financial institutions etc.) Completed budgets payroll entries and associate performance reviews. * Successfully transitioned and integrated acquired business into company structure and operational model increasing projected revenue by 2.2 million. Controlled throughput set production goals measured and reported performance and generated corrective plans in case of missing objectives.

Highlights:

• Automation
• Business Operations
• Communication Skills
• Communications
• Customer Service
• Integrate
• Inventory
• Management
• Payroll
• Problem Solving
• manager
• management
• 5S Methodology
• Microsoft Office
• Continuous Improvement
• Production