Summary Highly accomplished Sr. Business Analyst/Sr. Project Manager/Executive with a proven track record of managing complex IT and non-IT Operational process projects (Mortgage, Auto, Data Migration, ECM and Credit Card) and exceeding expectations for over 20 years. Experienced leader for Center of Excellence projects for Executives. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedure/skill sets, SDLC process, developing test plans and UAT cases, designing process and system improvements to increase productivity and reduce costs. Possess strong interpersonal skills, highly adept at diplomatically, facilitating discussions and excellent negotiating skills with senior stakeholders and diverse project teams. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. 10+ years of experience with the Fiserv/MortgageServ/LoanServ default platform with Operations and systems support. Proficient at communicating with management, vendors and internal departments in order to coordinate and achieve projected goals. Recovery (Charge Off) collectors and was constantly exceeding expectations. Direct staff was constantly being promoted to Team Leads and Collection Managers within the organization.

Highlights:

• Management
• Project Management
• Project Manager
• MIS
• Integrate
• Integration Testing
• Jad
• Microsoft Project
• MS Project
• Program Analyst
• it jobs
• agile
• software