Description
PROFILE Decisive, action oriented, and results focused technology management professional offering 15+ years of experience in Information technologies that includes delivering consistent, reliable, cost-effective and professional systems deployment and support, root cause analysis, incident reporting/solutions development, and large-scale Help Desk staff training development and management. Strategic and tactical leadership of large-scale customer-specific programs and compliance monitoring. Undisputed strengths in needs analysis, client partnering and risk assessment. Adept communicator with demonstrated ability to manage projects across business groups, cultures, and continents. Expert at bridging cultural gaps and building trusted relationships with high- profile global customers and developing cutting-edge solutions in record time, resulting in continuous innovation and significant growth for both the customer and internally. Utilize well-honed writing skills to provide articulate and detailed documentation, ensuring 100% accuracy and clarity for follow - up staff. Illustrate extremely effective relationship management, team building and mentoring skills. Respected leader, demonstrating skills that inspire confidence, cooperation, and top performance.
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