PROFESSIONAL SUMMARY Highly accomplished and talented Business Analyst with over twelve years of experience working with key project stakeholders and business teams to understand and execute on the overall vision for each project. Highly skilled in identifying and documenting quality business requirements for new system implementations and major enhancements in both an agile and waterfall development environment. Intimately familiar with and able to monitor and enforce an SDLC development practice.

Highlights:

• Call Center
• Call Center Management
• Complaints
• Insurance
• Inventory
• Inventory management
• Management
• Procurement
• Recruiting
• Agile