EUGENIA BERRIOS HICKS strenghts I am a highly energetic and driven leader offering over thirty years' experience in project and operations management. As Director of Operations, I oversaw the day-to-day activities of the Company, setting guidelines for personnel evaluations, recruitment, and advancement. I have created, developed and directed teams that have attained impressive, measurable results. Through coordinating the talents and skills of team members, I have achieved significant improvements in multi-unit sales and profits. I am comfortable with balancing the competing priorities of concurrent projects by applying analysis, organizational management. Excellent understanding, execution skills and effective communication of delivering company initiatives to staff. I maintain a strong and high work ethic throughout all aspects of my daily tasks. I have been successful in developing restaurants to achieve maximum customer satisfaction and frequency. When working with equipment vendors, I negotiate for the best possible value. I am mindful of financial constraints and work within budget limitations. I am also comfortable with preparing budgets and projections.I am proficient with Microsoft office and can handle word documents, as well as spreadsheets, PowerPoints and Excel. It is most fulfilling for me to grow any Company to their highest potential of performance. SKILLS Managing Cash Controls Managing Food and * Labor Cost Crisis Management, HR Safety * Coordinator * * Strong conflict resolution skills * * Detail-oriented * * Computer literate * * Active listening skills * * Trusted key holder * * POS systems expert * * Training development aptitude * * Goal-oriented * * Customer-oriented * Strong interpersonal skills * Writing reports WORK HISTORY DIRECTOR OF OPERATIONS 03/2015 to 06/2016 Mountain Foods of Colorado, INC - Colorado Springs, CO * Supported Chief Operating Officer with daily operational functions. * Verified data integrity and accuracy. * Followed food safety procedures according to company policies and health and sanitation regulations. Crisis Management, HR, Managing, Safety Recordkeeping Equal opportunities facilitation Personnel recruitment Workforce improvements Training programs Payroll coordination Company organization Employee coaching Training programs development Interviewing * Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. * Cross-trained and coordinated scheduling with team members to ensure seamless service. * Demonstrated integrity and honesty while interacting with guests, team members and managers. * Implemented innovative programs to increase employee loyalty and reduce turnover. * Trained, coached and mentored staff to ensure smooth adoption of new program. * Set project timelines and kept teams on task to complete milestones according to schedule. * Recruited top performing sales team members and trained with focus on meeting company goals. * Identified underperforming marketing initiatives and sales strategies and implemented improvements. DIRECTOR OF OPERATIONS 11/1984 to 06/2016 Fast Foods of Colorado Springs Inc - Colorado Springs, CO Operation Excellence Award : 1984, 1987, 1989, 1992, 1994 Gold Plate Award: 1989 * Developed new process for employee evaluation which resulted in marked performance improvements. * Entered details such as payments, account information and call logs into the computer system. * Demonstrated integrity and honesty while interacting with guests, team members and managers. * Pleasantly and courteously interacted with customers. * Strictly followed all cash, security, inventory and labor policies and procedures. * Hired and trained over 100 employees. * Developed and rolled out new policies. * Delivered customized and effective solutions to clients that met unique demands. * Trained, coached and mentored staff to ensure smooth adoption of new program. * Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public. REGIONAL DIRECTOR OF OPERATIONS COLORADO SPRINGS AND INDIANAPOLIS 01/2011 to 01/2013 Mountain Foods - Colorado Springs, CO * * * * * * * * * * * Attended weekly meetings with the store managers to discuss strategies. Promoted the company by giving exciting and dynamic presentations to customers. Worked with support teams to resolve issues with product, service or accounting areas. Delivered customized and effective solutions to clients that met unique demands. Analyzed and researched reporting issues to improve accounting operations procedures. Processed payments and applied to customer balances. Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials. Generated reports detailing various metrics and account information. Supervised and coordinated assigned audits promptly and professionally. Maintained highest record of employees promoted to leadership positions and the lowest turnover. Monitored weekly, monthly and quarterly achievement goals. DISTRICT MANAGER 01/2001 to 01/2011 TRAINING STORE MANAGER 01/1996 to 01/2002 Popeyes Lousianna Kitchen - Colorado Springs, CO GENERAL MANAGER 01/1986 to 01/1992 Popeyes Louisanna Kitchen - Colorado Springs, CO ASSISTANT MANAGER 01/1985 to 01/1986 Popeyes Louisiana Kitchen - Colorado Springs, CO REFERENCES References John Edmundson President, Fast Foods of Colorado Springs, INC. 719-641-1630 Shirley Stewart Realtor-Owner Operator 719-32-2360 Denni Pennila Supervisor DHS Field Services 719-510-2643 Page 2 Eugenia Berrios Hicks EDUCATION Columbus State University - Columbus, GA 1983 kendrick high SCHOOL 1979 AFFILIATIONS silver plate award Operations Excellence 1994 1992 1989 1987 1984 GOLD PLATE AWARD Operations Excellence 1989

Highlights:

• Training
• HR
• Human Resources
• Management
• management
• manager
• store manager
• Accounting
• Administrative Tasks
• Advertising