Description
• Strategically minded servant-Leader with focus on lifecycle transformations, coaching and software delivery, including web and database design as well as various other IT related projects. • Background includes over ten years' experience with a customer support oriented technical assistance call center. Experience in direct support positions, proposal responses, as well as various call center implementation and optimization project management, team management, account relationship management and consulting roles. • May 2016 - Achieved CSM Certification (#527246) from Scrum Alliance
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