Description
Summary IT Operations Manager driven to cultivate high performing teams from diverse individuals, manage costs and establish mutually beneficial partnerships and relationships with users, vendors and service providers. Personable, analytical, and service-driven leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing, challenging and motivating skilled professionals. Twenty years of diverse background in Financial, Aerospace, Manufacturing and Winey operations. " I am keenly aware of the value of this man to my career and my personal growth. As a resource and a mentor, I have learned much about what I would seek to engender were I to seek a management role. They are trust, fairness, honesty, respectability. Given the opportunity, I would work for Todd again without hesitation." - Data Center Engineer, 2017 Accomplishments Operations Management: * 2017 Analyzed business needs and created critical Key Performance Indicators (KPIs) to track and improve service delivery, reducing customer issues and recall statistics. Developed and tracked these KPIs to drive system improvement and staff training opportunities. Delivered real time reporting Dashboard. * 2016 - 2017 Managed re-implementation of MSP Line of Business software. Developed and delivered real time metrics dashboard to provide feedback to service delivery teams * 2016 Led all functions related to ConnectWise Line of Business Software implementation Professional Services Automation (PSA), Remote Monitoring and Management (RMM) Customer Relationship Management (CRM) o Leveraged internal resources and negotiated vendor rates resulting in a $27,000 savings in vendor costs alone (90% reduction) * 2014 - 2016 Lead IT representation for engineering and design build out of 120,000 SF office/tenant space including Tier 3 Data Center with N+1 UPS and 15MW generator system. Partnered with facilities to minimize conflict. Reduced cost in excess of $2M of IT spending. Total project value in excess of $70M * 2009 - 2015 Data Center move-in cost reduction of $30,000 using careful design and value engineering. Through engineering and negotiating practices, realized annual, hosted Data Center spend reduction of $160,000 per year, lifecycle savings of $1.1M. * 2002 - 2015 Led IT Infrastructure in Acquisition projects ranging in size from $800M to $1.4B. Months of careful planning culminating in execution over 2 days * 2002 - Spearheaded Backup/Recovery initiative, with an outcome of a 99.999% success rate * Delivered projects in excess of $10M * Repeatedly met 99.99% up-time requirements on all company networks and core system availability by developing standards, Change Control, architectural governance and implementing best practices * 90% reduction in the incidents of IT issues by leading a Dev/Test initiative improvement program. Staff Development: * Redesigned and implemented program of professional review and development courses for all staff * Mentored and coached employees resulting in increased productivity and retention * Fostered a team environment of inclusiveness, diversity and value to build high performing teams "One of Todd's greatest strengths as a manager was team building When hiring new members of the team, the team would participate in the interview process, as Todd looked for a good personality fit as well as technical skills. As a result, we had the most closely knit, highly effective team in the IT department. We implemented hardware and software rollouts, mergers and other infrastructure projects seamlessly, on time and with minimal impact under his leadership." - Colleague, 2016
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