Description
Summary of Qualifications * Reliable, responsible, and detail-oriented * Excellent verbal and written communication skills * Exceptional organizational skills * Computer proficient (Microsoft Word, Excel, PowerPoint, Outlook, SAP, Prodigy, Map Point, PC Miler) Summary of Professional Experience Managerial * Established dispatch office for Allied Effort 2001 (Wroclaw, Poland) to include the acquisition of vehicles, supplies, office equipment, office personnel, and drivers. * Supervised staff of 5 dispatchers and 10 drivers establishing standard operating procedures, providing scheduling, training, and counseling while serving as chief dispatcher for NATO headquarters Brunssum, Netherlands.. * Maintained maintenance schedule for over 75 vehicles. * Supervised a staff of 3 people while serving as supply sergeant for the 57th Transportation Company, Fort Drum, NY. Customer Service * High volume call center experience balancing incoming and outgoing calls with promptness and professionalism. * Resolved customer billing, delivery, and product concerns by providing quick, decisive, and timely solutions. * Reconciled invoices, prepared bill of ladings and generated shipping manifest documentation accurately. * Established friendly and lasting relations with customers. Shipping and Receiving * Experience inspecting both incoming and outgoing shipments for accuracy and quality in a large distribution center. * Maintained inventory of 3 warehouses with over 500 line items. * Experience loading and loading cargo vans, flatbeds, trailers. * Provided route status and delivery reports to sales manager, logistics manager, and customer service management. Dispatching * Experience dispatching people, liquid bulk, and LTL shipments in a fast paced environment. * Experience with DOD regulations with regards to vehicle weight and driver hour requirements. Experience dispatching sedans wagons vans buses and trucks * Ability to create and maintain cost effective and time efficient delivery routes and schedules for local intrastate and interstate travel. Performed daily weekly and monthly inspections on vehicles. Obligated Follows care plan as established for clients. funds for all products and services used by hospital. Performed monthly reconciliation and validation reports for over 500 accounts totaling over 100 million dollars annually. Responsible for budget forecasting. Served as facility and equipment manager. Account manager for 7 accounts. Performed reconciliation and validation reports. Responsible for reveiwing and inventory. Created and Maintained delivery schedules for the Southeast region that meet and/or exceed customer expectations that are also cost effective and meet company policies/procedures and are in compliance with federal state and local regulations. Coordinated shipments based on customer demand inventory levels driver availability and truck capacity. Worked closely with plant managers sales force and customers. Responsible for 9 drivers. Responsible for the successful coordination of over 50,000 transportation requirements for NATO staff officers and dignitaries. Prepared daily dispatches for over 50 drivers. Supervised a staff of 6 people. Responsible for the accountability quality control and daily maintenance of over 75 vehicles. Responsible for the operation maintenance and combat readiness of 20 trucks. Conducted quarterly audits and inventories. Maintained a warehouse with over 300 line items. Supervised a staff of 11 people.
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