SUMMARY OF COMPETENCIES: * Executive Leadership Financial/Budget Acumen Operational Excellence Strategic Initiatives * Human Resource Development Global Development Change Management HRIS * Organizational Development Business Development Employee Engagement Recruiting * LEAN Healthcare Improvement Performance Excellence Compliance Negotiations RCCH, VP, Chief Experience Officer (Recent merger between Regional Care and Capella Health) Approximately 16,000 Employees - 1,500 Physicians - 19 Hospitals located in 13 different states * Serve as a thought leader ensuring successful development and deployment of RCCH's Patient Experience Strategy to all care sites and service lines throughout RCCH's hospitals. * Lead Service Excellence initiatives, related measurement improvements and organizational development initiatives working directly with RCCH executive leadership and affiliated RCCH hospital leadership teams. * Drive organizational awareness of Value-Based Purchasing, CMS Star Ratings & CAHPS mandated surveys * Lead Studer Group Partnership initiatives for enterprise including 19 hospitals * Lead RCCH enterprise HCAHPS improvement initiatives * Lead Employee Engagement initiatives for RCCH enterprise * Lead Physician Engagement initiatives for RCCH enterprise * Serve as a champion for RCCHs Service platform, creating a culture of individual accountability and support while effectively integrating functions and coordinating collaboration across system. * Accountable to ensure successful development and deployment of recurring Leadership Development Institutes (LDIs) throughout RCCH enterprise. * Lead all Studer LEM initiatives to ensure organizational and enterprise goal alignment Served HCA TriStar as Healthcare/Organizational Development Consultant in areas of onboarding employee engagement retention initiatives process improvement patient experience change management and leadership. * Provided organizational development leadership of recruiting orientation turnover & strategic realignment of TriStar orientation in an effort to standardize and reduce orientation hours with an emphasis on quality patient- centered care Employee Engagement Emotional Intelligence Conflict Resolution Behavioral Selection

Highlights:

• Benefits
• Project Management
• Project Manager
• Security
• Recruiting
• Account Manager
• Call Center
• Call Center Management
• Customer Relationship Management
• Management