QUALIFICATIONS PROFILE Compassionate, patient-focused, and results-driven professional with extensive experience in offering top-quality care and healthcare services, administering medications, as well as processing client's benefits . Adept at providing pertinent information regarding insurance policies, disease state management, and medication protocol issues. Equipped with time management aptitude to keenly organize workload, work under pressure, and simultaneously handle multiple tasks. Equipped with articulate communication and interpersonal skills, essential in establishing rapport with professionals at all levels fluent in English with basic understanding of Spanish and French languages. Technically proficient with Microsoft Office Excel, Microsoft 2010, and various individual computer systems. AREAS OF EXPERTISE Case Load Management Nurse Care Planning and Implementation Medication Administration Patient Relations and Education Team Leadership and Collaboration Regulatory Compliance Quality Assurance Risk Evaluation and Mitigation Claims Analysis

Highlights:

• Management
• Utilization Management
• HIV
• Home Care
• LPN
• Medicare
• PEDIATRIC
• Transportation
• Benefits
• Utilization management