Professional Summary IT Professional Manager with 20+ years of proven success in building world class teams within medium and large organizations. Excellent organizational and staff development motivation and team building/leadership. Possess strong management and leadership experience skills able to prioritize, time management, well organized multitasker with strong detail orientation, delegation, and make sound decisions quickly while maintaining focus on both business and organization priorities. Superior, IT & Business Change/Release Management, Incident/Problem Management, IT Service, Quality Assurance, Customer Service Management, Project Management, Vendor Management, Excellent analytical skills, in problem solutions, analysis, and resolution. Promotes positive company image while maintaining corporate integrity and profit margins. Possess a solid track-record for leading and motivating professionals, to achieve high levels of performance. Communicator with excellent interpersonal and professional relation skills. Earned the loyalty and respect of leadership, business, coworkers, and customers by going above, and beyond.

Highlights:

• Policies and Procedures
• Services
• Sourcing
• Triage
• Automation
• Business Strategies
• Configuration Management
• Configure
• Management
• Audit