Description
Qualifications Profile Technically inclined and innovative professional, with an extensive background in IT business and operations. Known as goal-oriented leader with established record of success in leading corporate technology initiatives, combined with skills in coordinating technical projects while ensuring completion within budget and time constraints. Demonstrate results-driven performance in environments where functional responsibilities are aligned to business strategies. Solutions-focused, team oriented Technology Management professional with broad-based experience and hands-on skill in the successful implementation of highly effective IT solutions and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. Functional Strengths * Program Operations and Administration -Implement systematic procedures to improve corporate and administrative functions, achieve interventions, and adapt to new technologies, markets, and challenges. * Strategic Planning -Utilize expertise in assessing problems, identifying approaches and tactics, and developing decisions in allocating resources to pursue the assigned project. * Process and Quality Supervision -Proficient in process and system enhancement resulting in efficient systems utilization, productivity improvement, and company goals achievement produce and maintain high-quality projects in compliance with company standards. * Customer Service and Relationship Management -Served as customer advocate, demonstrating great level of understanding on recovery requirements and critical testing windows. Built and fostered customer relations that promoted goodwill and generated repeat/referral business. * IT Management - Over 20 years of professional work experience in the Information Technology field. More than 15 years IT Management experience managing, mentoring and motivating high performing cross functional technology and customer service teams.
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