Description
PROFESSIONAL SUMMARY: Senior Level Technical Support, Samsung USA. Quality issues related to Samsung RAN Network elements including OAM equipment within Sprint LTE Network, to include issues within OSI Model and IT-based solutions. Hired by Ericsson after successful contract term performing support for new Independent LTE customers. Held Secret Clearance 1995. Led eight teams in the field to retrofit cell sites to improve the quality of service and set standards for increasing lifespan between maintenance visits. Joined Nortel Technical Assistance and Support (TAS) group to serve as Senior Engineer supporting our GSM customers. Maintained all Nortel BSS equipment for T-Mobile Lab facility in Snoqualmie, WA during contract assignment. SPECIAL ACCOMPLISHMENTS: Primary role was supporting Sprint Samsung LTE network with proactive approach to ensuring all SLAs are met. Also requested to upgrade all eNBs within Sprint prior to departure. Front-line support in Severity 1 and 2 situations to provide actions necessary in recovery of all network elements, including RAN, Core and Backhaul. I have trained subordinates and peers in RAN support for many years. I had also trained the Core and 3G teams for crossover support. Worked in the field as well in the office supporting Sprint, T-Mobile, AT&T, Dobson and many independent networks ensuring best network performance Saved Nortel $161,000 by repairing a cell site (BTS) destined to be replaced under warranty. Managed a project designed to find potentially hot wiring terminal blocks and prevent loss of service due to resultant fires. Found a "hot-spot" at customer's site in Denver, CO a fire was imminent saved the customer down time, loss of facilities and hundreds of thousands of dollars in revenue. Managed T-Mobile Material On Loan (MOL) list resulting in savings to customer of over $350,000. Motivator type Available
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