Description
SUMMARY OF QUALIFICATIONS Results-oriented, accomplished Executive with a solid background of experience that covers multiple business functions. Highly energized, motivated, and organized, with a demonstrated ability to lead teams and accurately assess operations and programs for areas of improvement, efficiencies, and increased effectiveness. Innovative, with strong business savvy and a history of conceptualizing and developing new strategies to achieve success. Background includes extensive customer relationship management, customer retention, vendor management/outsourced program management, wireless repair/quality, contract negotiations, new program development and implementation, mergers/acquisitions, change management, consolidation, and turnaround experience. Excellent communication and interpersonal skills, with a reputation for building rapport with diverse individuals at all levels and driving organizational excellence. Consistently maintains professionalism and productivity in fast-paced environments, even when facing difficult situations or severe time constraints. Leadership and Expertise in: * Relationship Mgt/Partnerships * Technology/Customer Linkage * Process Improvements/Retention Customer Experience/Engagement * Financial Mgt/Contract Negotiations * Operational Efficiencies/Field Support Vendor Management
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