Occupation:Adult Literacy Instructor |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Provided curriculum design Provide financial literacy education to employees as part of their employee benefits package as provided by their current employer. Using accelerated learning principles, I help employees to: * Stretch their paychecks * Reduce their debts * Avoid financial traps & pitfalls * Find more money to save & invest editorial reviews implemented company-wide training initiatives contributed course content for implementation for all 4 U.S. operational facilities. * Supported performance improvement initiatives creating an increase in accuracy of 4.4% yielding an overall result of 98% * Increased the percentage of work items auto-processed to 97% by spearheading launch of new cognitive recognition technology resulting in decrease in operating cost. * Provided instructional design and training for 5 major system conversions involving external clients. Allowed operational teams to launch the new programs on time. * Facilitated delivery of mandatory company-wide training initiatives attended by all 565 employees. * Assisted with site relocation from California to Atlanta by identifying skill gaps in operational practices to assure the transference of work from one facility to another with zero interruption in services provided to the client's customers. Conducted classroom facilitation of new hire intermediate technical soft-skill and systems courses for over 1,000 associates. * Maintained 94% customer satisfaction rating while training over 1,000 associates over three year period. * Enabled loan services department to reduce overall loan delinquency to under 10% by increasing productivity through effective collections training. Significantly reduced dropped transferred and call backs calls by conducting effective cross-training courses to all call center associates.
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