Description
Career Highlights ( * Master Certificate in Applied Project Management, Villanova University 2008. * Turned around faltering projects and teams which restored customer and Sales team confidence increasing profitability. Completed, invoiced, and closed other stalled, delayed and difficult projects. * Implemented a program to identify and correct customer satisfaction deficiencies which bolstered customers' faith, increased customer loyalty and increased the rate of sales on annual maintenance and emergency response contracts. * Solved enterprise limiting problems resulting in award of 2 patents, 6796741 & 6863475 allowing for commercialization of a new business service offering. * Facilitated on-site problem resolution by documenting solutions from troubleshooting and presenting to field engineers as a fault diagnostic tool, resulting in decreased time to identify and fix equipment faults in the field. * Instituted data collection procedures and a formal report format after all Preventative Maintenance site visits. * Authored manuals on topics including, equipment specific maintenance and equipment build outs, resulting in decreased production time, equipment operating and troubleshooting manuals and department safety procedures. * Introduced a preventative maintenance program and maintenance schedule for electrical and mechanical equipment resulting in decreased repair costs and increased operating intervals. * Designed specifications for a $1.5 million lab to test a new composite non-metallic high pressure pipe product, including design of custom equipment to complete type testing of flexible composite pipe up to 36" in diameter. * Revamped procedures for writing time and material/expense quotes and invoicing that virtually eliminated all AR's. * Designed an efficient high pressure test skid that streamlined test processes and automated the data acquisition and control which slashed the time required to complete tests by 40%, Conceptualized, designed, and constructed a 3 axis indexing Brinell Hardness, oil reservoir core sample analyzer. Patent Pending. * Conceived, designed and led production of a 20 GPM 600 PSI, automated batch pumping system (4th Patent Pending). * Scaled out bench top experiments including building components into full sized operating pilot plants encompassing electrical, mechanical/remote sensors, pumps, motors, blowers, and automation instrumentation and controls. * Provided integrity to experiments and confidence in results by developing and instituting a NIST calibration and record-keeping program for analytical and pressure system equipment. * Implemented a policy of replacing pool tool boxes to individually stocked tool boxes assigned to lead Field Service Technicians to eliminate tooling shortages and complaints from technicians and customers. DON THARPE * "dltharpe@comcast.net" dltharpe@comcast.net * 281-798-8144 * "http://www.linkedin.com/in/don-tharpe" LinkedIn Profile ( Work History (
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