Description
SUMMARY OF QUALIFICATIONS * Extensive experience managing company assets and client relations, and developing new business. * Front-line experience requiring maturity, sound judgment, and the ability to make quick and accurate decisions in sensitive and volatile situations. * Skill in damage control and providing proactive training to minimize company liability. * Detailed knowledge of DOT, EPA and OSHA regulations. * Proficient at analysis and development of strategic processes, streamlining and improving existing processes, employee development and employee conflict resolution. * Represented the largest international waste management corporations in Houston and Beaumont to city council members, city mayors, the press, the public, residential and commercial customers, and government entities. ACCOMPLISHMENTS * Received Division Manager's Award for outstanding customer service. * Implemented a corporate directive, "Service Machine, " in which the departments under my management achieved the highest (Gold) level which increased customer satisfaction by 40%. * Created a performance monitoring system with incentives for safety, productivity and quality. * Created operations tracking systems, resulting in full accountability of customers, equipment and traffic control simultaneously. * Created a template using grid and operating costs for sales and call center employees to enable them to give trustworthy and accurate pricing quotes over the phone, generating increased sales. * Exposed long-term felony payroll fraud, preventing annual losses of approximately $100,000.
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