Occupation:Customer Service Representative |
Location:Fairfax, VA |
Education Level:High School/GED |
Will Relocate:YES |
Description
To bring my 'get it done' approach to an organization where exemplary customer service and positive customer interactions are of the highest value. To find a professional career-focused environment that encourages creativity, the drive to succeed as well as the ability to learn and expand my skill set to better serve the comp CoStar Group, Washington, DC 05/2015 - Present Technical Support Representative * Customer's first point of contact for any questions related to our products, research, billing, etc. * Answer incoming calls diagnose technical and application calls from customers. Complete resolution of the customer's problems and making necessary callbacks to ensure the customer's need have fully been satisfied * Assist customers with usage of application including problem-solving application and network-related issues. Run complimentary standard reports when customers need them and are unable to access our program (s) for technical reasons * Enter actions for all client contact in Company's database including notes detailed enough that subsequent users can track your actions * Recommend different and/or additional features or services for assigned accounts to ensure best value for customer and pass such recommendations on to the appropriate sales associates * Document problems and solutions in the system * Inform management of potential problems and identifies problem trends * Install, configure, maintain and upgrade computer and device hardware and software with help with certificate installation * Provide administration and support to the team and other duties and special projects C & K Enterprises, Inc. 6/2006 to present (part-time 2nd Job) General Manager, Customer Support * Handle Accounts Payable/Billable to include invoicing and account reconciliations. * Perform and report product inventory. * Customer contact to include product inquiries via telephone, Internet and direct mail. * Event planning to include local product demonstrations, craft fairs, trade shows, private parties and catering events.
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