Occupation:Project Manager |
Location:Little Falls, NJ |
Education Level:Associate |
Will Relocate:YES |
Description
PROFILE Consumer credit, customer service and process improvement leader with over 30 years experience in retail credit operations/marketing as well as project management. Skilled, passionate and motivated in planning/implementing strategic and tactical goals to achieve the highest level of performance and company profitability through strategic creation as well as application in all areas of materials management including negotiating, budgeting, forecasting and system application. Well respected for inter-personal skills, integrity, leadership and team building participation. ACCOMPLISHMENTS * PROJECT MANAGEMENT: Designed, planned and executed numerous system implementation projects including credit card authorization interfaces with POS as well as all key back office operations including billing, customer profile management and collections. Resulting in reduced new account processing time to 20-30 seconds from 5-10 minutes with 90% automation through implementation of a database conversion and new accounts processing system interfacing with POS systems. * PRIVATE LABLE CREDIT PORTFOLIO GROWTH: Increased company's private label credit sales from $75M to $150M through in-store instant credit and direct mail programs such as employee incentives and pre-screen mailers as well as implementation of private label credit loyalty programs resulting in customer retention of 30-40% year over year. * EXPENSE SAVINGS: * Realized $700K savings in third party fees through routine audits of merchant service providers and through negotiation of new service contracts. * Realized 50% cost savings through reduction of fees and charge backs by planning, designing & implementing a check authorization and processing system. * ESTABLISHED E-COMMERCE CUSTOMER SERVICE DEPARTMENT: Recognized growth of company's e-commerce sales plan and leveraged existing credit department to handle customer service web related inquiries resulting in a full and separate implementation of a web customer service department. * FRAUD RISK REDUCTION: Reduced on-line order fraud 30% by identifying industry specific fraud trends and implementing risk assessment rules to reduce known analyzed patterns of order loss.
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