Description
CVoIP Todd Warren 314-344-2687 tw1925@att.com VoLTE Tier II Production & trouble shooting support primarily Nokia/ALU 5450/7510 and Acme 4500 platforms. * Tier II on call. On call for afterhours network issues 1 week out of every 4. Created Planning Records and Change Requests wrote MOPs to facilitate and instruct AT&T mid shift group in trouble shooting network issues that could only be worked in maintenance windows. * Worked directly with ATS Tier III and LABs groups on network enhancements and to trouble shoot network issues. Worked directly with vendors Nokia Oracle and Cisco opening cases to work platform issues. Managed Elements
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