Description
SUMMARY Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 5 years at a Fortune 500 financial institution. *Resolve with Customer complaints. Translated and typed technical literature from English to Spanish for Latin American customers. *Highly skilled at managing the daily operations of a fast-paced global call center. *Analyzing and resolving the technical problems of support databases. *Ability to manage, train, coach, supervise, audit, organize, and coordinate. *Regarded as a proactive and results-oriented player and leader.
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