Description
QUALIFICATIONS PROFILE Highly accomplished call center Director/Manager with over 20 years of project management experience. Experience includes: Developing and implementing diverse policies /procedures, work force management support, promoting company growth, and extending quality customer service. Managing the erection of more than 15 call centers nationwide, responsibilities include hiring training quality assurance, and mentoring personnel.
Accomplishments
Highlights:
Keywords
- Business Analysis
- Business Analyst
- Commissions
- Forecast
- Forecasting
- Gathering Requirements
- Interactive Voice Response
- Inventory
- Requirements Gathering
- Work Force Management
- Health Care Processes and Procedures
- Call Center Manager
- UAT Testing
- RSA and Agile Mythology for gather user requirements
- BluePumpkin
- Gap Analysts
