Summary: Customer focused, detail oriented, results driven, lead technical operations analytical facilitator and solutions provider. Experienced proven leader in operations management and continuous process improvement. Qualifications: Multi-site Service Operations/Project Management. Business performance analysis, forecasting and planning. Service parts inventory audit and reconciliation. Capital equipment asset management. Operating procedure development, review, implementation and adjustment. Drive continuous improvement/efficiencies in service management. Lead Company Representative to customers, colleagues, vendors & suppliers. Workforce direction and administration of union hourly and management staff. Facilitate safety, technical & leadership training. 11+ years Management in focused business planning and execution of national customer service platform. Course corrected underperforming business units improving metrics. Assembled high performing management teams. Implementation lead for new technology launches. 10,000 + customer contact events in direct facing roles (service estimating sales marketing). Planning Edit operational process and procedures based on customer requirements. Scheduling of service maintenance delivery and installations. Worked with cross-functional groups to establish business plans and strategy. Coordinated hurricane damaged asset project minimizing competitor's opportunity.

Highlights:

• Asset Management
• Audit
• Budgeting
• Business Development
• Business Planning
• Capital Equipment
• Construction
• Customer Service
• customer service skills
• Equity