Description
Qualification Summary * Account Manager/Customer Product Support - Denver Machine * North America Product/Customer Support - Durtray International * Shop Foreman - Case IH * Shop Foreman - Freeport McMoran Mining * Training Instructor - Caterpillar * Field Service Technician - Caterpillar Professional Summary Aug. 2008 - April 2017 Denver Machine Denver, Colorado Product/Customer Support/Account Manager * Onsite support engineering expertise on maintenance solutions for industrial and mining equipment, materials, safety & tooling * Customer Service/Sales & Business Development, Cost Estimating and Project Management * Project Analysis & Invoicing Reviews * Order Setup & Material Purchasing * Follow through representation between the customer and the shop from project start to final billing * Created sales in excess of $1,000,000 annual revenues for 8 years. Helped grow Denver Machine Shop from $1.5M to over $6M in gross revenues over a 10 year period Jan. 2008 - Aug. 2008 Duratray Denver, Colorado North America Product/Customer Support * Performed visits to customer jobsites across several international locations across North America to provide product support * Assisted customers with product tracking, inspections and repairs * Worked with Engineering for drawing revisions and parts upgrades * Tracked part quality with outside suppliers Aug. 2007 - Jan. 2008 Case IH Aurora, Colorado Shop Foreman * Supervised 12+ Heavy Equipment Technicians * Coordinated customer scheduling * Responsible for all safety, supplies, tooling and training * Contacted customers with estimates and completed project status * Reviewed billings for approval * Responsible for employee relations, hiring, firing, performance reviews, safety meetings and job training Nov. 2004 - Aug. 2007 Freeport McMoran Mining Empire, Colorado Underground Shop Foreman * Coordinated mining requirements, equipment scheduling and department schedules. Worked with other departments on machine availability and large projects * Researched parts availability worked with vendors and contractors to ensure on time job completion * Responsible for employee relations including hiring, firing, performance reviews, job training, job fairs and recruiting * Worked with Mine Superintendents on budgets and large projects * Worked with Safety departments on MSHA requirements, mine rescue, safety training and safety meetings April 2002 - Oct. 2004 Caterpillar Aurora, Colorado Training Instructor * Designed and performed training work shops for customers and internal employees * Developed Microsoft and PowerPoint presentations for electrical systems, electronic computers, machine maintenance and diagnostics * Liaison for main shop, rental fleet and mobile maintenance. Incorporated information into future training * Assisted in mechanics apprentice program. Held lead role in "Skills USA" diesel program * Served as cooperate volunteer for "Junior Achievement Program" Feb. 1995 - April 2002 Caterpillar Aurora, Colorado Field Service Mechanic * Performed inspections on new machines and prepared them for customer delivery * Field service electronics specialist for paving and underground mining equipment * Ensured all equipment was in good working order by performing inspections and related repairs needed Educational Summary * Certification - Underground Mining - Colorado State University * Certification - MSHA * Certification - Diesel Mechanics - T.H. Pickens College - 1989 * Classes taken - Microsoft Excel 1 &2, Power Point 1 & 2, improving customer relations, Business Etiquette, Employee Relations
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