Description
QUALIFICATIONS SUMMARY Seasoned professional with a solid background in development, training, and implementation for a variety of healthcare products. Proficient in data collecting, report generation, and record management. Possess expertise in client liaising and technical troubleshooting. * Training: Proficient in developing training tools and ensuring that team members and end users alike possess the tools and skills necessary to utilize products. Expert communicator and presenter. * Technical Support: Adept at hardware, software, and associated peripheral installation, testing, and troubleshooting. * Troubleshooting & Process Solutions: Sought out by fellow team members for resolutions outside of calibration role, including solutions development for engineering, manufacturing engineering, production, and finance. Continuously drive process improvements, striving to increase efficiency. * Documentation: Design and generate comprehensive training manuals, history records, and testing documents, preparing reports for management and clients on queries, potential issues, and troubleshooting strategies. * Key Strengths: Train team members to meet service level objectives. Skilled at facilitating workflow and communicating statuses to upper management. Talented collaborator, working with all members of the organization to meet business goals.
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