SUMMARY Over 25 Years of Experience in Food and Beverage Management Specializing in the Development of Marketing and Sales Programs to Support Corporate Goals Strategic Problem-Solver Working Seamlessly Across All Levels of an Organization to Uncover Cost-Cutting and Revenue Producing Opportunities Skilled Customer Service Manager Dedicated to Maintaining Customer Satisfaction and Contribute to Company Success Exceptional Trainer Dedicated to Employee Development and Retention ACCOMPLISHMENTS Created Strategies to Develop and Expand Existing Restaurant Sales & Profits Reduced Staff Turnover by 40% in One Year by Implementing Several Well-Received Training and Morale Building Programs Expanded Company to Include a Catering Division, Which Increased Sales by 30% in Two Year Supervised and Lead Team of 20 Employees Executed Daily Production Lists and Goals. Mentored High School Students in Culinary Arts Programs Chairman & Event Coordinator for American Red Cross "Celebrity Chefs Event" Los Angeles

Highlights:

• Customer Service
• Payroll
• Quality
• Quality Assurance
• Quality Control
• Retention
• Sales
• Training
• Leadership
• Management