QUALIFICATIONS PROFILE Self-assured and results-driven management professional with more than 15 years providing high-performance account receivables collection, operations management, HR support, and customer service in the banking and finance sectors. - Proven dedication to process efficiencies in providing financial decision support service that enable the business to drive operational excellence using accurate and detailed business performance data, while creating incremental revenue streams from monetizing delinquent and inactive accounts with overdue receivables. - Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex work issues even under stress. * Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results. * Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements. KEY EXPERTISE Sales B2B/B2C Sales Support * Internal Audit & Control * Office & Staff Administration * Multiple Account Management * Credit & Collection * Records & Document Management * Customer Service Management * Bankruptcy and Foreclosures Technical Business Operations Management * Payables and Receivables * Apps: Aspect Dialer, Global * Planning & Execution * Financial Risk Management Connect CallMiner, & Latitude * Relationship Management ( Clients, * Debt Management Collection Software Stakeholders, Public, & Suppliers ) Administration * Productivity Tools : MS Office * Project/Program Management * Policies & Regulatory Compliance ( Word, Excel, PowerPoint, Access, Financial ( i.e. FDCPA, SEC, SOX, etc.) & Outlook ) * Full-Cycle Corporate Accounting * Staff Supervision & Training

Highlights:

• Delinquent Accounts
• Receivables
• Compliance
• Audit
• Call Center
• Collection
• Credit Card
• Financial
• HR
• Human Resources
• Florida
• Relocating