Description
SUMMARY of QUALIFICATIONS PROVEN LEADER - EXECUTIVE PRESENCE - RELATIONSHIP MANAGEMENT BUSINESS DEVELOPMENT - OPERATIONAL EXCELLENCE - REGULATORY COMPLIANCE CUSTOMER SATISFACTION - EMPLOYEE DEVELOPMENT & SATISFACTION PROBLEM RESOLUTION - STRATEGIC PLANNING - FINANCIAL PLANNING AND MANAGEMENT LARGE SCALE INITIATIVE LEADERSHIP - BUSINESS TURNAROUND - COMMUNICATIONS RISK AND COMPLIANCE MANAGEMENT - CULTURE CHANGE AGENT - QUALITY CONTROL SIX SIGMA - AGILE PROJECT MANAGEMENT - PARLIAMENTARY PROCEDURE POLICY DEVELOPMENT - STANDARDS DEVELOPMENT Senior Level Operations and Thought Leader with proven experience in the development and implementation of mature strategic solutions that drive optimization and organizational change across multiple industries including Banking, Financial Services, Health Care (HMO), Information Technology, Marketing & Advertising, and Retail. Always rated an "Exceeds Expectations" Executive who consistently achieves measurable results in operational maturity and business transformation in new or existing environments. Formally recognized as a top-1%-talent CAREER SUMMARY * Bank of America - Sr. Vice President and Business Operations Executive 2010 - 5/2017 * M Squared Consulting - Sr. Consultant for Financial Services (Union Bank engagement) 2009 - 2010 *
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